Arriva Wales are the main train company in Wales, with trains travelling from both east to west and north
to south of the country, with many stops in the West of England and the border counties.
Create
Your Timetable
Create a timetable that’s tailor made for you, which you can either email
or download, then save it or simply print it off.
Here you can view and download all current pocket timetables to plan
your journey, then print them off or save them on your computer.
Not sure where services operate to and from - view and download network
maps.
To help plan your journey, find out which facilities are available at
the stations on the network. Simply enter the station name and the details
will be displayed.
Everything you need to know to help you find the ticket most suited to
your travel needs.
On Alphaline service there are refreshments. You'll find
a list of everything on offer, with prices, here.
To make planning your journey even easier, you will find details of all
rail-bus links for the Arriva network here plus information on inclusive
tickets.
Travelling to Ireland? This section gives you details of the SailRail
Alliance, developed to make your journey from Wales to Ireland seamless
and more cost-effective.
Check if there are any incidents on the Arriva Trains Wales network which
may affect your journey. Here you will find details of any service disruptions.
Want to check your train is running on time? Here you can check 'real time' departure and arrival information.
Check if there are service alterations, which may affect your journey,
due to essential track maintenance and planned engineering works.
Occasionally there are unscheduled disruptions to the service - so in
this section you'll find regular updates of anything that may affect your
journey.
For bookings, railway alerts and timetables, visit ArrivaTrainsWales The website also has a Virtual Assistant named Lisa, to answer any questions you may wish to ask!
Disabled Passengers
Arriva Trains Wales tries to cater for all its disabled passengers wherever and whenever possible. The following stations offer staff assistance:
- Aberdare
- Aberystwyth
- Ammanford
- Bangor
- Bargoed
- Caerphilly
- Cardiff Central
- Holyhead
- Llandrindod Wells
- Merthyr Tydifl
- Neath
- Severn Tunnel Junction
- Colwyn Bay (during ticket office hours)
- Llandudno (during ticket office hours)
- Wrexham General (during ticket office hours)
Guide Dog Assistance
Arriva Trains Wales works in partnership with five charities: Canine Partners,
Dogs for the Disabled, Hearing Dogs for Deaf People, Support Dogs and The
Guide Dogs for the Blind. To help achieve their goal and commitment to
delivering the best possible service to their customers, Arriva Trains
Wales has introduced the ‘Assistance Dogs Travel Guide’ in partnership
with each of the Charities. Guide dogs are therefore allowed on the Arriva
trains.
Whenever possible, customers travelling with Assistance Dogs are encouraged to reserve two seats in advance by calling Journey Care on 0845 300 3005. One seat will be for the customer - the other kept free for the dog to sit or lie on the floor.
To contact Arriva Trains Wales:
Telephone: 0845 6061 660
Fax: 029 2064 5349
E-mail: customer.relations@arrivatrainswales.co.uk
Telesales: 08709 000 773